Job Title: Application Management Services (AMS) Lead
Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite)
Contract duration: 6 months
Job Details:
Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage
Detailed Job Description:
About the Role:
Key Responsibilities:
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards, alerts, and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems
Required Skills:
1. Monitoring & Observability Tools
Dynatrace
ELK / Kibana
Grafana
OpenSearch
2. ITSM & Collaboration Tools
JIRA
Confluence
Status Page
3. Incident & On-Call Handling
xMatters
Preferred Experience:
Strong background in Monitoring, Issue Triage & Outage Handling
Hands-on experience building dashboards, alerting rules, metrics pipelines
Experience operating in Connected Cars / Telematics domain (added advantage)
Proven expertise in creating RCAs and conducting post-incident reviews
What We're Looking For:
5 10 years of total experience in AMS, Production Support, or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical, problem-solving, and decision-making mindset
Comfortable working in a dynamic, high-availability environment
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