Job Description

General Summary:

As an Account Manager, this position will play a crucial role in selling and maintaining our industry leading fuel purchasing and fleetcard solutions within our portfolio. This is a high impact, sales, and service position that requires a strategic and results oriented individual with a proven track record of success in the business-to-business environment. We are seeking candidates who are not just looking for a job but a place to grow, excel, and call home.

Primary Responsibilities and Duties:

• Serve as the primary point of contact for key customers.
• Build and maintain strong, long-lasting customer relationships.
• Proactively identify and fix customer issues.
• Assist with the customer service teams in fielding inbound calls and emails.
• Identify upselling, cross-selling, and renewal opportunities.
• Conduct periodic performance review meetings with clients, via a mixture of online and in-person visits.
• Ability to be a subject-matter expert and a great team resource.
• Strive for continual professional and personal development through training and coaching.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Develop and track key performance and sales call reporting on weekly, monthly, yearly basis
• Analyze customer and sales data in order to determine growth opportunities.
• Responsible for the completion of any special projects or the assignment of other duties as requested by Management.

Position Requirements:

• Four-year degree preferred or equivalent experience in industry.
• Strong focus on customer business and relationship management.
• Must be detail oriented and well organized. Strong time and management skills.
• Proven track record of proactively identifying and solving customer concerns.
• Exceptional meeting management, presentation, and closing abilities.
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met.
• The petroleum industry is rapidly changing; thus candidates must be comfortable with a fast-paced, opportunity filled work environment.
• Build professional relationships with business partners, customers, and all levels of management.
• Advanced computer skills with proficiency with Microsoft Office Excel, Word, Outlook, PowerPoint, etc.

Position Competencies:

• Ability to work independently as well as with a team.
• Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.
• Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
• Responsive to the needs of internal and external customers with sense of urgency and commitment to follow up.
• Sense of urgency and commitment with strong follow up skills.
• Proven precision and attention to detail with a high level of accuracy.
• Demonstrate a professional and positive attitude in all internal and external customer interactions.
• Excellent interpersonal skills, written and verbal communication, and listening skills.
• Self-driven and motivated individual with excellent planning and organizational skills.
• Display proficiency with Microsoft Office Word, Outlook, PowerPoint, etc.

Working Environment:

The work of this position is performed in an environmentally controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.)

The job description of the Account Manager is not inclusive and is subject to changes, additions, and deletions as determined by the supervisor.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled

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