Job Description

Position: Training Specialist

Location: Westborough, MA 01581

Duration: 7 Months (Possible Extension)

Type: Hybrid - 2 to 3 Days/Week Onsite

Job Summary

We are seeking an experienced and detail-oriented Training Specialist to support the President’s Office Administration & Finance function and customers of the Administrative & Finance Shared Services departments. This role is responsible for designing, developing, and delivering engaging training programs, instructional materials, job aids, and video-based learning content while ensuring compliance with Title II accessibility requirements.

The ideal candidate will have strong experience in curriculum development, LMS platforms, training facilitation, e-learning technologies, and change management initiatives within corporate or higher education environments.

Key Responsibilities

• Design, develop, and deliver training programs related to UMass policies, financial systems, travel procedures, budgeting, procurement tools, and administrative compliance requirements.

• Provide instructor-led, virtual, and hands-on training for ERP systems, procurement platforms (BuyWays), travel and expense systems (Concur), budgeting tools, and other financial applications.

• Create engaging instructional videos, asynchronous e-learning content, tutorials, job aids, training guides, and presentations for end users.

• Develop training collateral and support materials for new technology implementations and process improvement initiatives.

• Collaborate with subject matter experts (SMEs), stakeholders, and department leaders to identify training needs and develop specialized learning programs.

• Support change management initiatives by documenting requirements and assisting in the design and deployment of training solutions.

• Ensure all training materials and learning content comply with Title II Accessibility Requirements and accessibility standards.

• Utilize LMS platforms and e-learning tools to manage, publish, and track training programs and learner engagement.

• Develop and implement metrics, reporting, and feedback mechanisms to evaluate training effectiveness and continuous improvement opportunities.

• Promote a culture of continuous learning and process improvement across the organization.

Required Qualifications

• Bachelor’s Degree or equivalent combination of education and professional experience.

• 3-5 years of experience in training, instructional design, curriculum development, education, change management, business administration, or related fields.

• Strong facilitation, presentation, communication, and stakeholder management skills.

• Experience developing e-learning content, asynchronous training modules, instructional videos, and digital learning materials.

• Hands-on experience with LMS platforms, e-learning systems, and training development tools such as Camtasia, Articulate 360, or similar applications.

• Strong knowledge of Title II Accessibility Requirements and accessible learning content development.

• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Teams.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Skills

• Experience supporting finance, procurement, budgeting, travel, or ERP-related training programs.

• Knowledge of adult learning principles, instructional design methodologies, and training best practices.

• Experience working in higher education, shared services, or corporate training environments.

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