Job Description

Job Title: Product Owner

Location: Allentown, PA (Hybrid Onsite)

Job Type: W2 Contract

Skill Matrix:

Name

Required

Agile Advanced Concepts

Yes

SAFe Architect

Yes

ServiceNow Service Portal

Yes

Overview:

• We are seeking an experienced Product Owner to lead the delivery of a new enterprise intranet and digital employee portal.
• This highly visible, cross-enterprise initiative will serve as the digital front door for employees and support critical HR and enterprise-wide initiatives.

Key Responsibilities:

• Lead end-to-end delivery of the enterprise intranet replacement, owning backlog prioritization and day-to-day delivery decisions.
• Collaborate with Product Manager, Scrum Master, development team, IT, HR, Corporate Communications, Security, and implementation partners.
• Translate enterprise strategy into actionable deliverables, while managing dependencies and ensuring timely, high-quality outcomes.
• Own and continuously refine the product backlog, serving as the single source of truth for scope and prioritization.
• Convert business strategy and governance requirements into clear user stories and acceptance criteria.
• Actively participate in PI Planning, sprint reviews, product demos, and UAT activities.
• Balance stakeholder priorities while ensuring compliance with security, accessibility, and governance standards.

Required Qualifications:

• 10+ years of experience as a Product Owner or Senior Product Analyst in enterprise environments.
• Proven track record delivering intranets, employee portals, or digital employee experiences.
• Deep expertise in Agile/SAFe frameworks, including backlog management and delivery execution.
• Strong ability to define requirements, user stories, and acceptance criteria.
• Demonstrated success making informed delivery decisions in complex, cross-functional environments.
• Active Agile and SAFe certifications (required) .

Preferred:

• Experience with ServiceNow Employee Center Pro or similar platforms.
• Knowledge of AI-driven capabilities within ServiceNow.
• Background in content governance, taxonomy, navigation, and enterprise search.
• Experience with large-scale content or platform migration initiatives.

Top Skills Required:

• Product Ownership, backlog prioritization, and stakeholder management
• Expert-level Agile/SAFe experience and certification
• ServiceNow Employee Center and AI-related capabilities

Additional Details:

• Hybrid work model; onsite presence required for PI Planning (3 4 times per year)
• Opportunity to work on a high-impact, enterprise-wide digital transformation initiative
• Highly collaborative environment with cross-functional and executive-level visibility

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