Job Description

Position Title: Mobile Auto Detailer

Employment Structure + Compensation & Growth Plan: 

• Part-Time with potential for Full-Time
• $20/hr + Tips (100% detailer owned)
• 25% Commission on Upsells + 12% Commission on Jobs Sold
• Advancement is earned, not given
• Pay is structured to reward skill, reliability, and responsibility
• Bonuses and purely performance-based and tied to quality and independence
• Clear progression from junior technician → certified technician → lead technician
• Your income will grow with your standards, speed, and judgement

The Standard We Hold: 

Top Shelf Detail operates at a higher level than typical mobile detailing companies.

You are expected to:

• Show up early and prepared.
• Execute all services to perfection.
• Follow SOPs, not personal shortcuts.
• Take ownership of outcomes.
• Communicate clearly and professionally.
• Care about the finished product as if your name were on the vehicle.

If something is missed, we fix it. If something breaks, we report it. If a customer is unhappy, we address it.

What a Typical Workday Looks Like Pre-Job Preparation:

• Review your schedule in app.
• Understand the service, vehicle, and location.
• Inspect the company truck and ensure tools, towels, chemicals, and machines are loaded correctly.
• Confirm chemicals are full and equipment is ready.
• Brief check-in with management when scheduled.

On Arrival:

• Arrive 10 minutes early to every job, following Fieldd steps.
• Present yourself professionally.
• Greet the customer respectfully.
• Confirm services and fill out the Pre-Detail inspection form on the company iPad.
• Recommend Upsells as you see fit.
• Identify and communicate pre-existing damage and document on inspection form.
• Make sure they know the final price before starting if any add-ons are necessary.

Service Execution:

Exterior Work:

• Exterior Washes.
• Waxes and Sealants.
• Paint Corrections.
• Ceramic Coatings.

Interior Work:

• Vacuuming.
• Wipe Down of all interior surfaces.
• Glass & Door Jams.
• Carpet Shampoo & Extraction.
• Floor Mat Decontamination.
• Interior Dressing.
• Interior Ceramic Coating.

Quality Control Is Mandatory.

Before leaving any job:

• Perform a full walk-around inspection.
• Correct streaks, residue, or missed areas.
• Capture required after-photos (Aim for 20 per job (10 Interior 10 Exterior).
• Confirm the customer is satisfied.

We do not rely on hope or excuses. We rely on process.

Customer Interaction Expectations

You are not required to sell.

You are required to:

• Be calm, respectful, and confident.
• Answer questions honestly.
• Never overpromise or speculate.
• Identify pain points and recommend a solution to the customer.
• Professionalism builds trust. Trust builds opportunity.

Equipment & Professional Conduct:

• Keep vehicles, tools, and workspaces clean.
• Treat equipment as company assets, not personal toys.
• Report damage, shortages, or issues immediately.
• Branded/clean attire required.
• No smoking, vaping, or loud music on job sites (Headphones are OK and highly recommended).

Time Expectations (Benchmarks, Not Shortcuts):

• Exterior Wash: ~1 hour
• Full Interior Detail: 2–3 hours
• Full Detail: 3–4 hours
• Ceramic Coating: 3–5 hours

Speed without quality is failure.

Safety & Accountability:

• Follow chemical handling guidelines.
• Wear Gloves.
• Accidents are reported immediately.

How Performance Is Evaluated:

• Consistency of results.
• Attention to detail.
• Reliability and punctuality.
• Ability to work independently.
• Customer feedback and comebacks.

What Long-Term Success Looks Like Here:

• You become trusted to run jobs without supervision.
• You produce repeatable, high-level results.
• You advance into higher-skill services.
• You increase your earning power through competence.

If selected:

• You will study our systems and standards.
• You will shadow experienced technicians.
• You will complete hands-on training.
• You will start with supervised work.

Top Shelf Detail is a place to build a skill, not kill time . If that aligns with how you see yourself, we move forward.

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