The Manager on Duty will supervise all front-end staff and perform administrative tasks assigned by the store manager. The MOD will close the store on some nights and ensure we are ready for opening.
Supervisory Responsibilities: · Oversee the daily workflow of the front-end staff. · Lead the store in all corporate assigned programs and policies. · Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy. Duties/Responsibilities: · Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests. · Assist with all closing and opening duties to ensure the store is ready for business. · Continually trains and supports front-end staff and cash office procedures. · Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot. · Ensures all front-end supplies and Ice are full. · Performs other related duties as required.Required Skills/Abilities:
· Exceptional customer service and managerial skills. · Excellent verbal and written communication skills. · Excellent organizational and time-management skills. · Ability to prioritize tasks and to delegate them when appropriate. Education and Experience: · High School Diploma or Equivalent. · At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility. Physical Requirements: · Must be able to lift up to 50 pounds at times. · Must be able to traverse and access all areas of the supermarket. Please do not send any emails, resumes, or call.
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