Job Description

I’m partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.

This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.

What You’ll Be Doing:

Troubleshooting hardware, software, and application issues through resolution
Supporting Microsoft Office (2013/2016) environments
Managing user accounts and IT assets
Documenting tickets in a service management system
Contributing to knowledgebase articles and user training
Participating in a 24/7 on-call rotation

What They’re Looking For:

3+ years of Help Desk / Desktop Support experience
Strong troubleshooting and customer service skills
Experience in a law firm or professional services environment is highly preferred
Exposure to legal applications (iManage/FileSite a plus)
Someone composed, professional, and comfortable supporting senior-level users

Why This Role Stands Out:

35-hour work week (Monday–Friday, 9–5)
Hybrid schedule (2 days remote)
Excellent benefits, including 401(k) match and profit sharing
Stable, collegial environment with long-term career potential

This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.

Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com

#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring

Job Tags

Work at office, Remote work, Monday to Friday

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