Job Description

Executive Assistant & Office Manager

Summary

We are seeking an experienced, highly organized Executive Assistant & Office Manager to lead the administrative operations of our office and provide exceptional support to senior leadership. This role is central to creating a smooth, efficient, and welcoming workplace environment for a large, fast-paced QSR franchise organization.

The ideal candidate will combine strong operational management skills with high-level executive support capabilities, overseeing office logistics, fleet operations, and vendor relationships. They will also partner closely with the People & Culture team to deliver engaging employee experiences and support strategic initiatives. This is a dynamic, hands-on position suited for a proactive professional who thrives on keeping complex operations running seamlessly while delivering confidential, trusted support at the executive level.

Essential Duties and Responsibilities

Executive Support (Confidential, High-Level)

• Provide comprehensive executive assistance to senior leaders, including calendar coordination, scheduling, meeting preparation, and follow-up.
• Prepare detailed presentations, reports, dashboards, and executive summaries using accurate data and high-quality formatting.
• Manage confidential information with utmost discretion, including financial, personnel, and strategic materials.
• Draft and proofread executive communications, memos, and internal documents.
• Coordinate travel arrangements, itineraries, lodging, and meeting logistics for executive leadership.
• Manage special assignments and ad hoc initiatives as directed by senior leadership.

Office Management & Operations

• Oversee daily office operations, ensuring a clean, organized, and productive environment.
• Lead office ordering and maintain inventory of supplies, equipment, and technology needs.
• Manage weekly or routine office lunches, coordinating menus, orders, delivery, and clean-up.
• Serve as the primary point of contact for facility needs, including building management, vendors, maintenance, and repairs.
• Oversee general housekeeping standards; ensure shared spaces remain tidy and professional.
• Maintain and update office policies, procedures, and organizational systems.
• Implement process improvements to elevate the efficiency and effectiveness of the admin function.
• Assist departments across the organization with administrative tasks and project coordination as needed.
• Manage requests for certificates of insurance when needed for new properties and more.
• Oversee the management of the company car fleet, including scheduling maintenance, coordinating repairs, tracking usage, and ensuring vehicles meet operational and safety standards.
• Manage insurance and vehicle registration processes, ensuring compliance, timely renewals, and accurate filing.
• Maintain documentation related to fleet operations, contracts, warranties, and vendor relationships.
• Coordinate with external service providers, dealerships, and insurance agents to resolve issues quickly.

Engagement & Culture Support

In partnership with the People & Culture team:

• Support the planning and execution of internal events, celebrations, team-building activities, and engagement initiatives.
• Assist with onboarding logistics, new hire office preparedness, and first-day coordination.
• Participate in ad hoc People & Culture projects, providing administrative and operational support as needed.
• Help create a positive and welcoming workplace atmosphere that reflects the company’s values.

Financial & Vendor Management

• Manage office-related budgets, including supplies, events, equipment, and contract services.
• Receive, code, and track invoices, expenses, and reimbursement requests.
• Evaluate and manage vendor contracts and negotiate pricing when appropriate.
• Support cost control initiatives and identify opportunities for operational efficiency.

To perform this job successfully, an individual must be able to perform each essential job duty and responsibility satisfactorily. The additional requirements listed below are representative of the knowledge, skill, education, experience, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills and Qualifications

• Education: Bachelor’s degree in Business, or related field (preferred).

• 5+ years of experience in executive support, office management, or administrative leadership (hospitality/QSR/multi-unit preferred).

• Proficiency with Microsoft 365, Excel, PowerPoint, Teams, and other productivity systems.

• Service-oriented with a “no task too small” mindset.

• Experience coordinating events, managing vendors, and projects.

• High level of integrity, discretion, and emotional intelligence.

• Exceptional organization, time-management, and multitasking skills.

• Strong written and verbal communication abilities.

• Detail-obsessed and process-driven.

• Ability to remain calm, flexible, and solutions-focused in a fast-changing environment.

• Energetic, professional, and a natural problem-solver.

• Capable of anticipating needs before they arise.

• Collaborative and comfortable working with all levels of the organization.

• Valid driver’s license (required for fleet oversight).

Working Conditions and Physical Demands

• Work is performed in both office and field settings (on occasion). Exposure to varying indoor and outdoor conditions, including temperature fluctuations.
• Must be able to stand, walk, bend, kneel, and lift up to 40 pounds.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.
• Must be available to respond to emergencies outside of standard working hours.
• Flexibility to work additional hours when necessary to complete certain tasks.

Job Description Disclaimer

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The responsibilities, tasks, and duties of any position may change and differ from time to time based on the needs of the Organization. This is a position that may require variable hours.

Founded in 1977 in Charlotte, N.C., Bojangles​, Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles​ prepares all of its proprietary menu items from scratch and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles flavor. The restaurants core menu features Bojangles famous chicken, made-from-scratch buttermilk biscuits, flavorful fixins and Legendary Iced Tea® steeped the old-fashioned way. Bojangles broad breakfast menu is served fresh all day, every day and features biscuit sandwiches such as Cajun Filet, steak and country ham. Bojangles menu also features unique fixins such as Dirty Rice, Cajun Pintos and Green Beans. First franchised in 1978, Bojangles​ has more than 690 locations throughout the southeast U.S. For more information, visit

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