Desktop Support Engineer Roanoke VA Job at ESRhealthcare and EXEC STAFF RECRUITERS, Roanoke, VA

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  • ESRhealthcare and EXEC STAFF RECRUITERS
  • Roanoke, VA

Job Description

Desktop Support Engineer Roanoke

  •  
  • Contract
  • Roanoke
  • $Up to: $34/Hourly


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Job Number

ITTVT2172793

JOB DESCRIPTION

full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills. Responsibilities:

  • Configure, install, and test hardware components, hardware deployment replacements
  • Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
  • Providing cross-divisional troubleshooting by updating and maintaining tickets
  • Reimaging PCs, backing up and restoring user data
  • Installing and validating correct software versions on devices and confirm functionality
  • Utilize Wells utilities to troubleshoot end-user machine functionality
  • Documenting service events accurately in work orders and ticketing systems
  • 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
  • Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
  • Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
  • Previous experience working in ServiceNow (a plus) ticketing system or similar
  • Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
  • Strong customer communication and service skills
  • Knowledge of two factor authentication
  • Must be able to work independently in a fast pace high profile environment

Job Tags

Hourly pay, Full time, Contract work, Remote work

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